The Foundation

Privately financed affordable housing (PFAH) has become one of the most important developments in the housing field over the last six years. It is housing built with private capital, enabled by new zoning and regulatory incentives, and made feasible through cost discipline and creative financing often without the traditional layers of government subsidy. For health […]

Housing instability among military veterans is persistent, complex, and deeply personal. Every stage of the housing process from application to long-term tenancy can be disrupted by predictable barriers. For health plan leaders, understanding these obstacles and proven interventions is essential to building programs that deliver lasting stability. Veterans Face Distinct and Predictable Housing Challenges Many […]

For members navigating housing instability, every day can feel like crisis management — and for the Care Guides working alongside them, it often is. But through each phone call, application, or motel check-in, one truth becomes clear: when a member gets housing, everything else starts to change. Housing isn’t just shelter. It’s health care. It’s […]

Why automation can’t replace empathy in the housing stability journey Artificial intelligence is everywhere—redefining workflows, reducing administrative burdens, and powering efficiencies in healthcare at a staggering pace. For health plans, the promise of AI is particularly compelling: faster intake, better data management, predictive modeling, automated outreach. But when the challenge at hand is housing instability, […]

At Upside, we see housing support as a long-term commitment—not just to the members we serve, but to the Care Guides who walk alongside them. For people facing housing instability, a steady, empathetic Care Guide can be the difference between falling through the cracks and finding a clear path forward. But that level of commitment […]

Few challenges are as dynamic and emotionally charged as housing. For health plans committed to improving outcomes, supporting members through stable housing is no longer just a compliance requirement it’s a moral and operational imperative. Yet the systems we’ve inherited to manage this process often feel like they were built for a different era entirely. […]

AI is everywhere. From our inboxes to our investments, it’s the buzzword reshaping industries. But when it comes to healthcare and more specifically, housing stability for vulnerable populations AI’s promise isn’t just about automation. It’s about amplification: amplifying human connection, efficiency, and trust. Where It Starts: Member Engagement In our work with Medicaid members, older […]

When someone’s facing housing instability, the challenges can feel endless but SMART goals offer a clear, manageable way to start moving forward. For care teams and health plan professionals, these goals provide a practical framework that helps members break big obstacles into small, achievable steps. And when introduced with empathy, they become more than just […]

When we speak with health plans about housing solutions, we often hear the same response: “We’ve got it covered—we have an internal housing program.” But what’s really going on inside those programs? In most cases, these programs are severely underresourced and understaffed. One case stands out: a major health plan had a single employee in […]

“If a child grows up without stable housing, they’re not just inheriting a zip code they’re inheriting risk.” In healthcare, we talk about chronic conditions, adverse childhood experiences (ACEs), and the social determinants of health (SDOH) as if they’re isolated levers to be pulled. But what if one of the most potent and preventable predictors […]