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Upside Member Housing Plan: Practical Solutions for Housing Stability

The Upside Member Housing Plan is a structured roadmap that guides members toward safe, stable housing while providing health plan partners with a scalable, results-driven solution. More than just assistance, it removes barriers, connects members to critical services, and improves overall well-being.

Using evidence-based practices like motivational interviewing and the Stages of Change model, our care guides help members take manageable steps toward housing stability.

How It Works

The Member Housing Plan creates a personalized roadmap for each member, answering key questions:

• Where are they now? Current housing status—unhoused, unsafe, or unaffordable.
• Where do they want to be? Clear goals based on individual needs, such as relocating for health or safety, or moving to more suitable housing for a growing family.
• What’s in the way? Barriers like budget constraints, lack of documents, credit issues, or language challenges.
• How do we get there? Tailored services, including home remediation, transportation support, credit repair, and connection to community resources.

Care guides help members navigate each step with hands-on support and practical solutions.

A Competitive Advantage

Most housing programs offer quick, generic solutions. They focus on checklists and minimal follow-up, leaving many members stuck. Upside does more. We provide personalized, actionable support to help members overcome obstacles and achieve lasting stability.

1. True Personalization
   Other plans are one-size-fits-all. Ours adapts to each member’s situation, whether it’s relocating due to environmental hazards, helping a family find affordable, larger housing or helping some improve their current living situation through home modification.
2. Hands-On Support
   Where others stop at giving suggestions, Upside’s care guides take action.
   • Example: Instead of telling a member to get an ID, we schedule their DMV appointment, explain required documents, and follow up until it’s done.
3. Proven Behavior Change Techniques
   Upside uses motivational interviewing and the Stages of Change to help members progress.
   • Example: If a member feels stuck, we create small, early wins like securing rental references or gathering documents, building confidence for bigger steps.
4. Holistic Barrier Removal
   Housing challenges rarely exist in isolation. We address the whole picture—budgeting, credit repair, language barriers, and transportation.
   • Example: If a member struggles with literacy, we assist with filling out forms and setting appointments, ensuring progress.
5. Continuous Engagement
   We don’t rely on quick fixes. Care guides build relationships with members, keeping them engaged through setbacks and supporting sustained progress.
6. Seamless Documentation
   Upside’s system ensures continuity of care. Team members can step in anytime and immediately understand a member’s history, goals, and progress.
   • Example: If a care guide is unavailable, another team member can pick up where they left off without missing a step.

Key Benefits

For Members:

• Clear, actionable plans tailored to their unique needs.
• Practical, manageable steps reduce stress and build confidence.
• Hands-on support removes barriers to success.

For Health Plan Partners:

• Improves member outcomes by addressing social determinants of health (SDOH).
• Reduces healthcare costs by promoting stable, safe housing.
• Offers full documentation and progress tracking for accountability.

The Upside Difference

Upside’s Member Housing Plan provides practical, proven solutions that deliver real results for members and measurable impact for health plans. We go beyond checklists to create meaningful change—helping members achieve stability and improving outcomes for our partners.