Frequently Asked Questions

Upside is a full-service Housing Stability Program designed specifically for health plans. We identify housing instability, secure placements, and provide ongoing support for vulnerable members—reducing costs and improving outcomes at scale.

We partner directly with health plans to screen members, develop personalized housing plans, and coordinate placements through our national housing network. Our Care Guides manage every step—offering a high-touch experience that results in real housing, not just referrals.

Eligibility is defined in partnership with your plan. We support a wide range of member populations, including Medicaid, Medicare Advantage, and D-SNP enrollees. Whether members are aging, living with chronic conditions, or facing temporary housing crises, we build solutions around their needs.

Yes. We currently work across the U.S. with over 33,000 partner communities and a growing network of housing and service providers. Our infrastructure is built for multi-state plans and can scale quickly to meet regional demand.

Referrals don’t house people—Upside does. Unlike CBOs, which are often localized and limited in capacity, Upside is built for consistency and scale. We offer contracted housing units, real-time placement tracking, and a full-service delivery model managed by Care Guides. No handoffs, no waiting lists—just outcomes.

Absolutely. Our platform is designed to serve varied populations with different needs, from older adults and dual-eligibles to younger Medicaid members. We tailor interventions to each plan and geography, with flexible contracting and eligibility criteria.

We use a mix of contracted units, vetted partners, and flexible housing options based on each member’s location, eligibility, and needs. Our real-time vacancy tracking system allows us to move quickly and accurately—often securing placements within days.

Yes. Our Care Guides work closely with your existing teams, aligning housing plans with other social drivers and health strategies. We make it easy to plug Upside into your current workflows with minimal lift from your staff.

We offer real-time reporting, outcomes tracking, and full transparency into every placement and intervention. You’ll get access to performance dashboards, member engagement data, and ROI metrics—so housing becomes a strategic, measurable part of your plan.

Our partners see measurable cost reductions, improved retention, better HEDIS and Star Ratings, and stronger satisfaction scores. Housing is one of the few investments that moves both health and financial metrics—and we make it provable.

We offer flexible, performance-aligned pricing based on your goals and population needs. Whether you’re starting with a pilot or ready to scale nationally, we can structure a partnership that fits your budget and timeline.

We don’t replace local partners—we strengthen and support them. Upside fills the gaps in scale, speed, and accountability that most referral-based systems lack. We’re often the missing infrastructure needed to move members from “need identified” to “problem solved.”

Reach out to schedule a conversation. We’ll walk through your current challenges, identify alignment, and tailor a model that fits your plan, regions, and member population.